Privacy Policy

This privacy notice tells you about the personal data Veliax Limited processes when you visit www.veliax.co.uk, when you contact us via our contact form and when we provide our services to you. 

• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• Sharing information outside the UK
• How to complain

If you have any questions about this privacy notice please contact us at info@veliax.co.uk.

We collect or use the following information for dealing with queries via our website, when providing our services to our clients and for emailing you with Veliax updates, news and promotions:

• Names and business contact details

We also automatically collect technical information about the devices and networks that you use when you visit our websites, including your IP address, device make / model, web browser, and data about how you interact with and use our website.

Please note that Veliax does not use any cookies or similar technologies on www.veliax.co.uk. Consequently, you will not see a cookie consent banner when you visit our web site nor will you find a cookie policy.  

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. 

Which lawful basis we rely on may affect your data protection rights which are in brief set out below:

• Your right of access - You have the right to ask us for copies of your personal information.  
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. 
• Your right to erasure - You have the right to ask us to delete your personal information. 
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. 
• Your right to object to processing - You have the right to object to the processing of your personal data. 
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. 

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us at info@veliax.co.uk.

Our lawful bases for collecting or using personal information to provide and improve products and services for clients and for dealing with queries, complaints or claims are:

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

We rely on your consent to send you emails with information about Veliax updates, news and promotions.

We obtain personal data directly from you when you contact us via our web form or engage with us during the delivery of our services.

The period for which we retain personal data varies depending on the purposes that it was collected for, as well as the requirements of any applicable law or regulation:

• We retain contacts and prospective clients details, for 2 years after our last contact with you.
• We retain clients information for six years from the end of the financial year you are no longer a customer.
• We retain your details on our mailing list until you withdraw your consent. 

We may also retain your personal data for longer periods where we need to exercise, establish, or defend against legal claims. 

When personal data is no longer required, We delete or anonymise data in line with Data Protection Legislation and appropriate industry guidance.

We share you data with data processors where it is an essential part of their service delivery. Veliax's current data processors are:

• GoDaddy Operating Company LLC: Web site hosting
• Proton AG: Email service provider and document storage

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. 

Below are the details of Veliax's current international data transfers: 

Organisation name: Proton AG

Category of recipient: Email & document storage provider

Country the personal information is sent to: Switzerland

How the transfer complies with UK data protection law: The country or sector has a UK data bridge (also known as Adequacy Regulations)

Organisation name: GoDaddy Operating Company LLC

Category of recipient: Web hosting provider

Country the personal information is sent to: USA

How the transfer complies with UK data protection law: The country or sector has a UK data bridge (also known as Adequacy Regulations)

If you have any concerns about our use of your personal data, you can make a complaint to us using at info@veliax.co.uk.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last update: 5/10/2024